{"id":2539,"date":"2018-10-09T14:54:30","date_gmt":"2018-10-09T12:54:30","guid":{"rendered":"http:\/\/www.bernix.si\/faq\/"},"modified":"2018-10-09T15:09:11","modified_gmt":"2018-10-09T13:09:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bernix.si\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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ABOUT OUR PRODUCTS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Can we order other dimentions of products and materials that are not stated on the website?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text]Bernix furniture design produces custom handcrafted products, that means that we are also providing service to make products according to customer’s dimentions.<\/p>\n

Customer can provide his own measures for our products and choose some other materials. For such a wish, please contact us on email info@bernix.si and we will provide you a special offer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will the pattern of marble top on the table I receive be the same as on pictures of products on the website?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text]Pattern of marble top on every product is slightly different because every marble in nature has unique pattern. We choose the best pieces of marble for our coffee tables what makes each Bernix product unique and outstanding. If the product is available on stock you will recive directly, this product which is on the picture on the site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to take care of marble?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text]Marble is a porous material that requires special care to avoid staining and light scratching. If the marble is lacquared (covered with special protection coverage) that means it is safely protected against aggressive liquids and damaging. But for polished products please ensure that care is taken when serving food or drinks by using coasters and placemats. Items with hot or cold beverages should not be in direct contact with the marble top. Any spilled liquids should be immediately cleaned up. Any acidic or alkaline substance could damage the surface as well. To clean, please use a PH neutral detergent diluted in water or a cleaning product designed specifically for taking care of marble.<\/p>\n

Dust the surface once or twice a week with a soft cloth. Wash the marble periodically with a cloth dampened with warm water.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to be registered to make an order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text]You don’t need to register to make order on the site. Users may make purchases without registering.<\/p>\n

However, registering is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history or wish list. Additionally, when we have special offers, our registered users will be among the first to know.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to create an account on the site?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text]Creating an account with us is simple. All we need is your email address and a password.<\/p>\n

You can create an account\u00a0here >><\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there guarantee on products?” tab_id=”1536523859774-dbe571e0-33ae”][vc_column_text]Yes, there is. Bernix furniture design gives 1 year guarantee for all products. More about guarantee you can read in terms and conditions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Any other questions we haven’t answered?” tab_id=”1536523884706-abf7c9c6-8eea”][vc_column_text]For questions we haven’t answered, or information we haven’t provided, please contact us\u00a0here<\/a> or send us email to info@bernix.si.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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ORDER, DELIVERY AND PAYMENT<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How the product is protected during delivery?” tab_id=”1″][vc_column_text]We pack our products in protective packages, specially designed to protect our products from damaging during delivery. On every package there are safety simbols for careful transporting with safety indicator.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will the product be delivered directly to our home?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text]Our delivery service deliver the products directly to your home. The delivery company will contact you beforehand, so that you can arrange for the time that fits for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is cost of delivery included in price?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text]Cost of delivery is written when you are making an order and is different for different countries depending on zones. Customer covers cost of delivery and customs costs if applicable for the country.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can we follow the delivery?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text]We inform customer when the order is placed for the delivery and provide the tracking number to follow the delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What countries do you deliver furniture to?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text]We ship to the following countries: Slovenia, Austria, Croatia, Germany, Italy, Czech Republic, Hungary, Serbia, Slovakia, Belgium, Bulgaria, France, United Kingdom, Netherlands, Poland, Romania, Denmark, Finland, Greece, Ireland, Latvia, Lithuania, Spain, Sweden, Switzerland, Norway, Turkey, Republic of Macedonia, Russian Federation, Belarus, Ukraine, Israel, Iceland, Georgia, Albania, Canada, United States of America, Mexico. For other destinations please contact us at\u00a0info@bernix.si[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will we receive the product after ordering on site?” tab_id=”1536524058904-4cbd5214-71c7″][vc_column_text]Production time of furniture takes 4-5 weeks or 4-7 weeks in case of lacquering. Delivery takes from 1 to 7 days in all Europe, for other destinations we can inform according to the request, please contact us at\u00a0info@bernix.si. If the product is available on stock we will ship the product in one week.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does delivery take in EU and out of EU?” tab_id=”1536524086365-4ba73e6f-7902″][vc_column_text]Delivery takes from 1 to 7 days in all Europe, for other destinations we can inform according to the request, please contact us at\u00a0info@bernix.si. We inform costumer when the order is placed for the delivery and provide the tracking number to follow the delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should we do if we received damaged or defected product?” tab_id=”1536524110632-00b8e47e-cdd6″][vc_column_text]In the unlikely event that a product arrives damaged or defective, please make photos of damage and contact us at\u00a0info@bernix.si within 48 hours from delivery, we will pay for the return of the product to us and send you a replacement. If you decide that you no longer want a replacement, you will be fully refunded for the returned product.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can we return damaged product?” tab_id=”1536524137980-a0cd12c4-4e97″][vc_column_text]In this case please first contact us at info@bernix.si we will provide you all necessary information and instructions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Which credit cards do you accept?” tab_id=”1536524270085-4e4f334e-a0f3″][vc_column_text]Bernix furniture design works through PayPal Payments, so we accept credit cards, debit cards, PayPal and PayPal Credit. We accept… Visa, MasterCard, American Express, Discover, and the Restoration Hardware Card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do we need to pay in advance or when we recive the product?” tab_id=”1536524293461-ac25b113-1828″][vc_column_text]Bernix furniture design takes full payment in advance for orders. Production process of handcrafted furniture starts after receiving the transfer of the purchase price to our TRR acount.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to make a payment on the site?” tab_id=”1536524335006-aa340109-1fdd”][vc_column_text]When you chose product on the site and add to basket just follow the instructions, which will lead you to the paying options.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is VAT included in the price?” tab_id=”1536524362142-53ab913b-3af6″][vc_column_text]Bernix furniture design is registered as Private Entrepreneur (S.P.) and currently is not taxpayer for VAT, therefore we don’t need to charge VAT on our products.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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