These terms and conditions determine the rights and obligations of the website owner and its users. Please read the terms carefully and be sure that you understand them before you decide to make order from the website. By entering www.bernix.si, users confirm that they are familiar with the conditions, agree with them and are bound by their provisions. The site owner will endeavor to make the site work smoothly and, in the event of a failure began to operate as soon as possible. The owner of the site is not liable for failure to act if it is due to force majeure or third-party actions that could not be expected, the consequences of which are avoided or removed. The owner of the site will endeavor to make the information published on the website www.bernix.si accurate. The site owner is not responsible for errors or omissions in the content of the site, while reserves the right to modify, update, and update the functionality of the content on the site.

The site owner may change the terms of use. The owner will make every effort to inform all users of the change in the general terms and conditions.

Website Information:

BERNIX FURNITURE DESIGN, EKATERINA BERNIK S.P.
Brilejeva ulica 16, 1000 Ljubljana, Slovenia
VAT number: 74347373
Registration number: 8358443000
TRR: IBAN SI56 6100 0002 1172 537 (DELAVSKA HRANILNICA d.d.)
T: +386 41 955 612
E: info@bernix.si

Protecting privacy

The site owner is aware that privacy and personal data protection are very important. The user is responsible for the correctness and accuracy of the data. In order to access their data, users must enter the correct user name and password in the login system. To protect and manage this information, the site owner has provided proper control. The site owner will protect the privacy of users, use the information in accordance with applicable law and the Privacy Policy. All user data is stored in secure servers in controlled objects.

Cookies

The site uses only cookies that are essential for the operation of the online store. All information stored in cookies will be used in accordance with the Electronic Communications Act (ZEKom-1).

Limitation of liability

The user is responsible for all activities performed using his user account. Upon any unauthorized use or reasonable suspicion that such access has occurred, the owner of the website www.bernix.si must immediately inform it of this. The site owner is not responsible for any loss or damage that a user may suffer due to unauthorized use of his account and password. The User undertakes to use www.bernix.si in accordance with these Terms and Conditions, to ensure the secrecy of the password, and to observe the rules and notices published on the Site. At its best, the provider tries to ensure the up-to-date and correctness of the information published on its pages. Nevertheless, the properties of the products, their availability and price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the customer will be notified of the changes and will allow him to cancel the order or replace the ordered item.

Illegal or prohibited use

The user may not attempt to obtain unauthorized access to www.bernix.si, a computer system, an associated network, or information about any other user.

Collection of personal data

When a user account is opened at www.bernix.si, the user is required to provide certain information that will be stored in his user account, and it may also contain data whose entry is not mandatory and entered by the user if he wishes to do so. Users can edit and modify their information by logging in. In accordance with the Law on Personal Data Protection, the site owner ensures that personal data of users will be used only to operate and maintain their account and enable the services of the website www.bernix.si.

Code of Conduct for ZEPT

BERNIX FURNITURE DESIGN, EKATERINA BERNIK S.P. operates in accordance with the Law on Electronic Commerce on the market and the rules adopted on its basis. More information on ZEPT can be found on the official website of the Republic of Slovenia.

The way Bernix furniture design operates online

In Bernix furniture design products are made on orders. Each BERNIX product is handcrafted according to order from customer. We want to provide to every customer unique piece of furniture made by hand with big attention to details and quality. Full production process from order placement takes 4-5 weeks. In case of using lacquering (special protection coverage of marble), production takes 4-7 weeks. We pack our products in protective packages, specially designed to protect our products from damaging during delivery. On every package there are safety simbols for careful transporting with safety indicator.

Certain products are available on stock, for them we inform on site or you can write us the request. For ordering big amounts of products Bernix furniture design can provide discounts, for such cases please contact us at info@bernix.si.

Receipt of Order Confirmation

You will receive an order confirmation email as soon as you have placed an order. If you do not receive this email please contact info@bernix.si, so that we may investigate and confirm that your order has been placed successfully.

Payment

Bernix furniture design takes full payment in advance for orders.

You can pay for products in the online store www.bernix.si in the following ways:

  • Payment by pro forma invoice (with a bill or electronic bank)
  • Advance payment with PayPal

Payment by pro forma invoice

After successful order of the product, you will receive a confirmation of your order on your email, which will contain all your order information and payment information. You can pay the ordered product via transfer to our TRR acount. Production process starts immediately after receiving the transfer of the purchase price to our TRR acount. The process can help us accelerate by providing us a proof of your payment, which you can sent to our e-mail address info@bernix.si

Advance payment with PayPal

After the successful completion of the order of the product, the entire amount is transferred to our TRR account via the PayPal system. We accept all credit cards, debit cards, PayPal, PayPal credit. Production process start immediately after receiving the transfer of the purchase price to our TRR acount.

Prices

All prices are set in EUR. Bernix furniture design is registered as Private Entrepreneur (S.P.) and currently is not taxpayer for VAT, therefore we don’t need to charge VAT on our products.

We reserve the right to alter prices at any time. Any price changes will be confirmed to you at the time of ordering.

Delivery

We can ship to the following countries: Austria, Croatia, Germany, Italy, Czech Republic, Hungary, Serbia, Slovakia, Belgium, Bulgaria, France, United Kingdom, Netherlands, Poland, Romania, Denmark, Finland, Greece, Ireland, Latvia, Lithuania, Spain, Sweden, Switzerland, Norway, Turkey, Republic of Macedonia, Russian Federation, Belarus, Ukraine, Israel, Iceland, Georgia, Albania, Canada, United States of America, Mexico. For other destinations please contact us at info@bernix.si.

Production time of furniture takes 4-5 weeks or 4-7 weeks in case of lacquering. Delivery takes from 1 to 7 days in all Europe, for other destinations we can inform according to the request, please contact us at info@bernix.si. If the product is available on stock we will ship the order sooner.

We pack our products in protective packages, specially designed to protect our products from damaging during delivery. On every package there are safety simbols for careful transporting with safety indicator.

We inform costumer when the order is placed for the delivery and provide the tracking number to follow the delivery. There must be someone at least 18 years of age available to receive and sign for the shipment.

Guarantee

Bernix furniture design gives 1 year guarantee for all products. We recommend that you carefully review all received products before use. The conditions for enforcing the guarantee are:

  • the product should be assembled in accordance with the instructions for assembling and installing the furniture;
  • the product must be used exclusively for its intended purpose and used in accordance with the instructions for product care (instructions are provided together with the invoice and the guarantee certificate);
  • the guarantee applies to defects in the quality of the product resulting from the production, sale or transport of products.

Customer loses the right to a guarantee in the following cases:

  • if assembly instructions were not followed and if the product was not used for its intended purpose;
  • if instructions for product care were not followed;
  • if the products have been damaged by the fault of the customer;
  • if the furniture is damaged due to force majeure.

Returns & Refunds

In the unlikely event that a product arrives damaged or defective, please make photos of damage and contact us at info@bernix.si within 48 hours from delivery, we will pay for the return of the product to us and send you a replacement. If you decide that you no longer want a replacement, you will be fully refunded for the returned product.

Customer has the right to return products within 14 days days of delivery provided they are returned in their original, unopened packaging and in a resaleable condition. Shipping charges are non-refundable with the exception of damaged or defective merchandise.

Please note that we cannot accept returns on products damaged through normal wear and tear (including improper assembly). If you need to return a product please contact us first in order to receive a return authorization.